LexisNexis has recently announced a warning about some error messages that may appear in PCLaw and Time. The messages are due to Certificate Expiration Issues and will not affect the functionality of your software or harm your data.
If you encounter these issues, you can use the steps below to resolve the issue, or you may call us for assistance. If you have a valid AMP, you can get technical assistance from LexisNexis.
As always, we at Time & Cents Consultants / 35*45 Consulting – Global will help all of our clients to the best of our ability and experience. Please call us for any help or if you need to upgrade your software.
Time Matters version 7 through 11.1:
Starting June 23, 2012, users of Time Matters versions 7 through 11.1 with integrations with Microsoft office 2003/2007 may get a message when opening Microsoft Office. The message, “macro cannot be found or has been disabled because of security settings”, is just annoying and has no impact on product function.
You can resolve the issue with the following options:
1) Click ok to close the message and disable the macro security settings. If you are running Time Matters version 7 or 8 you must use this option or upgrade your software.
2) Upgrade to TM 11.1 SP1 if you have an active AMP.
3) If you are running Time Matters version 9 through 11.1 a Certificate will be available from the Support Center
PCLaw version 8.10a/ 8.10b and 9.31a/9.31b:
On June 20, 2012, PC Law versions 8.10a/ 8.10b and 9.31a/9.31b may receive a message upon login to PCLaw. The message “Invalid PCLaw program files – Please reinstall” may prevent access to PCLaw. Please note that, despite what the message says REINSTALLATION WILL NOT RESOLVE THE ISSUE. This issue will impact very few customers as most users of these older versions have already installed the updates to fix the issue.
If you encounter this message, you may try the following options to resolve the issue.
1) Upgrade to PCLaw 12 if you have an active AMP.
2) If you use PCLaw 8.10a/8.10b, you can upgrade to 8.10c. This is no longer supported but is available to users.
3) For users of PCLaw 9.31a/b, upgrade to 9.31c
Again, users must have an active AMP to get technical support from LexisNexis, but we are always here and willing to support your software as best as we can.