How do you provide good customer experience? As a consultant this is something I strive for. As a user of software, and other products, I am often on the receiving end. My recent experience led me to think about what makes for a good and bad customer experience. You can read more in my Insightful Accountant article.
I hope that most of your customer support experiences have been good! I’d like to hear from you on what I can do better. I know I am still striving and invite your feedback – but I won’t be sending out 2 question surveys.