How do you provide good customer experience? As a consultant this is something I strive for. As a user of software, and other products, I am often on the receiving end. My recent experience led me to think about what makes for a good and bad customer experience. You can read more in my Insightful […]
MetaJure ILLUMINATE
Metajure is different than other document management solutions. It doesn’t force you to profile every document, it goes and finds the documents wherever they “live” and makes the find-able. Now Metjure is trying to work more with existing document management systems, with it’s new feature Illuminate. You can read the information at: MetaJure ILLUMINATE Seeks to […]
Top 10 Challenges of QuickBooks for Law Firms
Recently I did a webinar, sponsored by Cosmolex on the Top 10 Challenges of QuickBooks for Law Firms. Are you are a law firm currently using QuickBooks and wondering if Cosmolex, or something else would be better? Are you thinking about using QuickBooks? If so, you might benefit from watching this recording of the webinar. […]
QuickBooks Passwords
Many users are finding that when they upgrade they are now being forced to use complex passwords and to change them every 90 days. While this may be annoying it was not done to aggravate you. Intuit did this to make the software compliant with PPI (credit card) and other regulations. The rules require security […]
Becoming a Law Firm Trusted Advisor – Part 6
Previously, my colleague William Murphy and I have published a series of articles on Becoming A Law Firm Trusted Advisor. The topics included: Understanding the business of law Trust Accounting Billing and Compensation Handling costs Practice Management In this latest article we look at measurements and compensation. You can read the article at Insightful Accountant […]