Do you use Amicus Attorney? Have you ever gotten a message that a record is locked? Perhaps you are trying to come back online. Or maybe you are trying to edit a File record. Whatever the cause, the message can be frustrating. The good news is, it is usually not hard to fix.
Whichever version you are using the first step is to get everyone out of Amicus Attorney. Once everyone is out log, have the person who experience the error go back in and see if the record is still locked. Assuming it is , here’s some simple instructions that will usually solve the problem.
If you are running Amicus Attorney Premium edition an administrator should login and go to Office – Firm Settings. Click on Utilities – in the Maintenance Section.
– Make a BACKUP. Make sure the backup path is set and click on Backup Now. When the backup is finished
– Look at the bottom section and next to Locked Records, click on Unlock All
Once it is finished, check if the problem is resolved. If not, please try to reboot the server. If that doesn’t work you will need to work with technical support or call us for help.
If you are running Amicus Attorney Small Firm Edition, open the Amicus Administrator.
– Click on Database – Backup to make a backup of your database. When the backup is finished
– Click on Users – Recovery Functions – Unlock All Data.
Once it is finished, check if the problem is resolved. If not, please try to reboot the server or the workstation running the Amicus Administrator. If that doesn’t work you will need to work with technical support or call us for help.